CCI SUCKS

Almost 2 months ago MTN DIRECT (CCI) upgraded my wife's contract with a double deal (2 handsets) which we returned to your Canalwalk Branch immediately without opening the respective boxes. I have been dealing with Theron Pillay at CCI who has sent a reversal request to ILULA but everyone in the department must be working from the beach & doesnt even have the descency to provide a response or feedback. This has gone on for far too long & i want this sorted out today. I'm paying for something i dont have.

Please advise?

Clayton ***