CCI messup and MTN just pass the buck.

22 Days later and MTN still haven't received the reference number from their warehouse for the return of my upgrade phones. I called CCI on the 5th of Nov. Reported that the wrong packages has been processed. Was instructed to call CCI who did the upgrade. Now 22 days later and every day its the same story. MTN warehouse is not sending CCI the reference number. My upgrades cannot be cancelled. MTN billed me on the 16th R970 per upgrade. Which means I must pay R1940 end of the month for something I haven't received. But they cannot cancel the upgrade and credit the billing before the upgrades have been cancelled. And they cannot cancel it before they haven't received the reference number. But they cannot cancel it if my account is not paid. So I have to pay this big account end of the month or my phone will be cut and the upgrade cannot be cancelled. CCI tells me mtn will have to refund me. I keep calling CCI every day and nothing is happening. Can someone please cancel my contracts with MTN. Cancel all upgrades and cancel my contract. Ive had enough.