CCI 3RD Party provider

It is with great concern to learn that your 3rd Party supplier has the right to “block’ an upgrade and therefor prevent your clients/customers to approach your MTN office/outlet/agencies directly .

During my visit to your Agency on OR Tambo, I was told by your consultant that CCI open an upgrade transaction and that nobody else will be able to deal with the upgrade except CCI themselves.

To me they have no right to take this in their own hands without my permission and/or authorisation.

After spending more than an hour at your premises I was told that MTN will not be able to assist till CCI cancelled the upgrade open function.

At this stage I want to expressed my sincere thanks to Sibusisiwe Dube who really tried to assist yesterday.