*****

my contract has come to an end in March and my notice period went to the end of April. This was my last debit order as per my multiple conversations with your various service champions. My reference number for my cancellation call is ***. I have been trying to close this account from February I would also like to log a complaint against a service champion by the name of Paul from the Billing JHB office of whom I spoke to 3rd of may around 10:15. I requested to speak to his manager of which he tried to redirect me to another department to avoid escalating my problem. He then sent my call to a random department to follow steps of ordering a device. I have given adequate notice numerous times but am constantly transferred and misled on processes and resolve. I have spoken to multiple consultants both on mail and telephonically and have requested to speak to managers but I am not reaching that point. This customer manipulation and daylight *******. I have requested to be notified that my debit order has been stopped but I am ignored by both " Akhiwekahle Owethu Makhaye " and Aliziwe Xaba. At first I requested to not be debited anymore but by right I should get a refund for my last debit because my contract with them ended and when I give notice I am told that I call too early I called into the call centre to give notice that I will not be renewing the contract in the beginning of February , whereby I was told I called too early , I must call at the end of February , which I did. I then received no confirmation email about my notice , I followed up at the end of March and was told that because I did not have a ref number I must give notice from then , my call is on the ref number *** for you to take a listen to if you would like. I again had to give notice on that call whereby I was assured I will not be debited after April 25th 2023 and today I received a Bill for May 2023. I would like to be notified that I will not be debited this month or any month after for this Wifi as I have given more than enough notice and conversation about not continuing this service. The Network for the Wifi switched Off and is not even active. I have been more than patient about this having made contact in February already about this. Akhiwekahle, this is ***** and customer abuse. The amount of hours I have spent on the phone over the past months having to give notice about a contract whereby I never missed a payment is ridiculous. Kindly confirm that my contract has ended and I will not be debited this month via mail as evidence for my sanity as my trust in the service champions on the phone is clearly being taken advantage of.