BS
Branislav S
1 reviews | Active since Jul 2010
01 Apr 2016, 10:58
Catastrophic servise - MTN DOES NOT CARE!!!
After I received very high bill from MTN I tried to contact them and resolve the problem.<br> Call centre does not answer whatsoever, I spend 3 hours trying to get through and nothing. I'm sure they going to charge me for holding for the operator. I send a mail to customer service and I received automatic message that it will take 5 WORKING days for them to get back to me.<br> MTN OPERATES ON THE **************** BASIS.<br> DISCUSTING!!!<br>
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MTN South Africa's replyOfficial
08 Apr 2016, 16:58Hello Bata,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the invoice dated 20/20/2016 is high because of data charges. The data charge is R1066.75 excluding vat.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the invoice dated 20/20/2016 is high because of data charges. The data charge is R1066.75 excluding vat.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply08 Apr 2016, 16:58
Official
Hello Bata,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the invoice dated 20/20/2016 is high because of data charges. The data charge is R1066.75 excluding vat.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the invoice dated 20/20/2016 is high because of data charges. The data charge is R1066.75 excluding vat.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***