SS
Stuart S
1 reviews | Active since Dec 2013
19 Jan 2016, 08:42
CAT phone repair/ replacement
On 05 Nov 2015 i put in a claim for my damaged CAT B15Q smart phone, it fell 500mm and the screen cracked, it also had started to have an operating system failure, <br> <br> here is the mail from MTN about the claim<br> .<br> \Good day<br> <br> Claim pending on *** Cat B15Q booked in for repairs Claim number 456092 and arranged collection with TUMI from Smartphone Plus<br> <br> "Kind Regards<br> MTN Insurance\""<br> <br> since it was collected in that next week"
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MTN South Africa's replyOfficial
19 Jan 2016, 18:19Hello syncromad,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply19 Jan 2016, 18:19
Official
Hello syncromad,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***