Case of ***** and Bad Service

I went to MTN (assisted by Kekeletso) to query my account for a number I have not been using for months now, to find out when I can cancel this account with the expectation that it would be Jan / Feb 2018, to my surprise the number (which is currently off and has been for a while now) has been upgraded for another 24 months on the 1st November 201. By who nobody knows and I have 7 days (today being the last day) to request a cancellation of the upgrade which is to expire in 2019 October. So they give me a number ********** 429 (Summer Sun Trading), I call that number they advise its a residential number and there is no business running in that house hold, i google the company and get an alternative number ********** 880, same BS told to me that its a residential address not a business. I call 808 for help, explained my issue, WOW no help there, requested to be put through to retention's to cancel my contract and guess what Im still holding on for them and its been 24 minutes. Firstly where is the customer service from your outlets, the least they could have done was to call their partner ((Summer Sun Trading) and assisted me... So what is going to happen if I don't get to speak to these people today to cancel. Finally someone took my call after holding for 28 minutes (REALLY), spoke to Denisha she told me the same BS i was told at MTN store and that if she cancels i will be liable for a termination fee... You guys are going to cancel this contact and I certainly will not be paying for any early termination fee. she gave me another number ********** 800 (Summer Mobile) to call and guess what no one is picking up the call, mind you I called 10 times, Yazi MTN your customer service is pathetic and disgusting. Finally I get through to Luciano and he says the upgrade was requested on 26 October 2017, yol must be joking, are you running a legit business or a tuck shop? Cancel that flippen contract and stop creating unnecessary stress for me. Haai maan, nxcaa.