***** Case Against MTN SA

I’ve Been Fighting A Losing Battle With MTN Since December 2024. Every Call I Make There’s A Different Story. I’ve Been Contracted With Them For Over 2 Years I Never Had Billing Issues With Them Until December 2024. 29th of November 2024 I Did A Contract For Their Black Friday WiFi Uncapped Router For 12 Months. Then When The Statement For December Came To My Surprise It Came With A Clawback Fee Which Was Never Included In The Previous Months Nor Years We’ve Been Together. Then I Was Told I Skipped 2 Months Without Paying The Router, Then I Asked How Is It Possible One Skips 2 Months Without Paying While It’s His First Month With The Router Then I Was Told The Issue Will Be Sorted Then They Did Dispute For My Account Then To My Surprise The Dispute Only Lasts Two Days So I Can Pay What I Owe Them Then After That The Fee Came Double And I’ve Been Calling, Writing Emails And Visiting Their Stores Since Then So This Matter Can Be Resolved Everyday There’s A New Story And The Fee Keeps Getting Bigger. Now They Suspended My Services And They Keep Closing My Case Without Giving Me Feedback. Even Now As I Typing This I Am Busy Fighting Them On The Phone. One Min They Say I Missed Payment For 2 Months, Next Min There’s A New Story The Issue Is On Their Side Billing Department They Are The Ones That Mixed My Account With Someone’s Account I Don’t Know How Is This Possible. And We Also Have To Deal With Their ******* Consultants Who Increase Our Spend Limits Without Our Consent And They Also Talk To Us Like They Doing Us A Favour.

With All Being Said I Am Warning People To Play Far From Getting Contracts With MTN As They Will Be The Next Victims Of Their ***** (Money Making Scheme)