Careless Daisy Thandokazi from Birch acres mall Tembisa

Lost my sim card, called the call center and failed the verification questions, was told to go and do an affidavit, certify copy of ID and proof of address, take them to any mtn store and they will process the sim swap without asking any questions.

On the 29/07/2021 at 14h00 I was at Birch acres mall mtn was assisted by Daisy Thandokazi, I handed the documents to her and she said everything is fine and my number will be working again in 6 hours. It is now 30 hours later and it is still not working.

I called into the call center, spoke to a Nkanyiso Masinga who was not helpful, I tried again and spoke to a Noluthando Msimango who was not really helpful, asked to be transfer to a team leader and she transfered me to Zandile Thabede whom I had to tell and scream at before she came up with a solution. This is really upsetting, cannot keep being treated like this. I am porting to a different service provider once this is done.