1 reviews | Active since Dec 2011
CAPPED CONTRACT HOWEVER MTN HAS DEDUCTED R5500 OFF MY ACCOUNT
I TOOK OUT A CONTRACT AND THE CONTRACT I HAVE HAS BEEN CAPPED. THE LINE WAS SUSPENDED AND I WENT TO MTN IN THE PAVILION AND WAS ASSISTED AND SAID THAT IT SHOULD NOT HAVE BEEN SUSPENDED AS THIS IS AN ERROR AND HE LIFTED THE SUSPENSION. I NOW SEE THAT MTN HAS TAKEN R5500 OFF MY ACCOUNT AND WOULD LIKE THIS TO BE SORTED ASAP!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The cap on the account was added on the 4/04/2016. The invoice that has a high data charge closed on 13/04/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The cap on the account was added on the 4/04/2016. The invoice that has a high data charge closed on 13/04/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***