Can't wait to get rid of MTN forever!

I called MTN twice within June to inform you to cancel my contracts when they expire. Both the agents I spoke to advised me that I can only call in to cancel on 11/07/2023.

Upon receiving the Upgrade call now, I was told that I was supposed to email Retentions on 11/06/2023 already to request the cancellation.

I did email the retention team and requested the cancellation, upon after a lot of back and forth, the contracts were to my knowledge cancelled.

Only to get debited again and nearly R200 more than my usual bill.

I requested an explanation from the retention team, only to get a stupid response saying "Good day Please see attached invoice." with no invoice attached.

MTN's staff is untrained, unprofessional and they are a complete *******.