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gerard H

1 reviews | Active since Mar 2009

15 Sept 2017, 16:13

can't use night data

The download speed on Sunday 10 Sept was 0.57mbps from the normal 3.60 mbps making browsing and file downloads impossible. I sent a network query template to ********** on Monday 11 Sept and todate have received no response. The download speed during the night is still slow so I cannot use my night data. Waste of money.

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2017, 10:54
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Take this as confirmation that we have received the complaint. We will contact you to discuss the matter and get to a solution.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,