SE
Surayya E
1 reviews | Active since Mar 2009
01 Mar 2016, 13:32
Cant use data before expiry due to no connectivity
I have over 940Mb worth of data left that is going to expire tomorrow, i've been trying from this morning to connect to the internet and google play store in order for me to use my data up but I cannot connect. this is not the first time MTN is having this issue. please hire qualified technicians to sort this out. i have been a loyal mtn customer since 2000 and I am now considering moving to another provider due to this horrible service, or lack of it.
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MTN South Africa's replyOfficial
02 Mar 2016, 16:22Hello beany27,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that for internet connection problems kindly contact our data support desk on 1555 (free from mtn sim card) or *** ( from a different service provider).
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that for internet connection problems kindly contact our data support desk on 1555 (free from mtn sim card) or *** ( from a different service provider).
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply02 Mar 2016, 16:22
Official
Hello beany27,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that for internet connection problems kindly contact our data support desk on 1555 (free from mtn sim card) or *** ( from a different service provider).
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that for internet connection problems kindly contact our data support desk on 1555 (free from mtn sim card) or *** ( from a different service provider).
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***