1 reviews | Active since Nov 2018
Can't solve closure of account
This is my last resort. I did not want to do this but it seems this is the only place where people get results. A pity though... Only thing MTN can do is apologize. I contacted MTN more than 2 years ago regarding closure of an account. This account was scheduled to close on 29 November 2016. It never happened. The sims were not stopped and one of the sims accrued an amount of over R23K (during December 2016, January 2017, February 2017). During March 2017 I phoned MTN and it seemed that this matter was resolved...MTN said they will phone me back- I am still waiting. My company was handed over to debt collectors. I jumped through hoops to solve this. I even contacted MTN on Facebook(13 Jul 2017)...MTN said they will phone me within 48 hours-I am still waiting. Again, this year my company was handed over to debt collectors (different than first time)... I contacted MTN on twitter. They asked my contact number and the account number in question for "urgent" assistance...I am still waiting.
What am I to do?
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We have investigated the issue you raised with us and we can advise you to contact VVM attorneys on: *** / *** / *** pertaining this account. Please note the account has been handed over to our external attorneys VVM.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We have investigated the issue you raised with us and we can advise you to contact VVM attorneys on: *** / *** / *** pertaining this account. Please note the account has been handed over to our external attorneys VVM.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team