CANT REPAIR MY PHONE WITHOUT THE CHARGER!!!!

TO WHOM EVER IT MAY CONCERN, I WENT TO YOUR MENLYN BRANCH ON 7/03/2015 TO TAKE MY PHONE IN FOR POSSIBLE REPAIRS, GOT THERE I WAS TOLD THAT U HAVE TO ADD YOUR NAME & SURNAME ON A REGISTER IN ORDER TO BE ASSISTED. SO I INFORMED THE LADY THAT I WANT TO SEND MY PHONE IN FOR REPAIRS. BEFORE I CUD EVEN WRITE MY DETAILS SHE ASKED ME WHERE THE CHARGER WAS, I TOLD HER WHY DO U NEED THE CHARGER AS I DID NOT BRING IT. I NEVER KNEW THAT THIS WAS A REQUIREMENT!! I HAVE AN ONGOING CONTRACT WITH MTN. I HAD THE PHONE & THE CONTRACT WITH ME. WHY CANT U HELP ME?? SHE ADVISED THAT NO WE CAN'T ASSIST U, AS U NEED TO BRING THE ORIGINAL CHARGER & THE PHONE BEFORE WE CAN ASSIST. I ASKED HER & IF I THINK IT'S ONLY A SOFTWARE PROBLEM SHE SAID NO THE SAME APPLIES. NOW MY DAM QUESTION IS DO I PAY FOR A ****EN CHARGER OR DO I PAY FOR THE PHONE & EVERYTHING ELSE!? SO IF I NO LONGER HAVE THE ORIGINAL CHARGER U ARE TELLING ME THAT U WILL NOT ASSIST ME IN REPAIRING THE PHONE??!! THIS IS ****** ********!! SO NOW ON MY INSURANCE WHEN I WANT TO CLAIM FOR SOMETHING U ARE GOING TO ASK ME FOR MY CHARGER??!! I WANT THIS TO BE SORTED OUT ASAP!! I AM NOT PAYING FOR A ****EN CHARGER!! MY CELL: ***!!!!