1 reviews | Active since May 2016
Can't Refund the Full Amount
I paid Money to MTN by accident that was ment for something else, when I phoned them they told me they wont pay back the full amount as they are deducting the payment for the month of october. WHY when i made the payment on the 04th October 2017? i am still waiting for them to return the funds. Also they are deducting a further amount for something they can not explain. BAD SERVICE!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised the payment for R7000.00 was received.
The account balance on the 26-9-2017 was R2450.49 the payment for R7000.00 was used against the account.
Refund for R4549.51 was requested, however the bank statements provided is in a third party member name. Our bank department notified that the refund will be done to the account details we have on the account for you, FIRSTRAND BANK
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised the payment for R7000.00 was received.
The account balance on the 26-9-2017 was R2450.49 the payment for R7000.00 was used against the account.
Refund for R4549.51 was requested, however the bank statements provided is in a third party member name. Our bank department notified that the refund will be done to the account details we have on the account for you, FIRSTRAND BANK
Kind Regards,
Alice van der Merwe
Best regards,