GC
Gregg C

1 reviews | Active since Oct 2010

29 Dec 2015, 10:42

Cant Receive incoming calls over a month now.

Hi There.<br> I am getting desperate now, i have not been able to receive any calls for over a month which included a 2 week stint in Hospital.<br> I have reported it 3 times, it has supposed to have been escalated but Network have never called or text me or mailed me.<br> The one operator who I called last was great and he called 3 times and experienced the issue, but still I have heard nothing.<br> <br> I cannot operate my life and business like this as all i get is a missed call number and them I have to call EVERYONE back.<br> I am getting desperate now so will now take this to social networking where sometimes you jump a bit faster.<br> I also want to know as this contract is a SIM only contract with no phone, if you cannot supply as service then you need to please let me port elsewhere after 22 years+ with MTN.<br> <br> You can contact me on sms or Whatsapp to talk or better still just fix the issue.<br> Thanks<br> <br> Gregg P.Cornell<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Dec 2015, 11:58
Official
Hello muskills,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly test the sim card in a different phone and you are still experiencing the same problem then this means you might have to do a sim swap.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***