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Alida D
1 reviews | Active since Jul 2013
10 Jun 2019, 12:23
CAN'T RECEIVE CALLS
I have gone to a MTN store twice now and called them twice as well with regards to not being able to receive calls. I am being told that MTN has still not responded to their email that they sent (3 days ago). Then I get told to call 135, but if you listen to the prompts there is no option to choose from for the problem that I have. I am sick and tired of not receiving the help I need. People are trying to get hold of me but can't. I can't even load airtime through FNB because it says that my number does not exist. MTN - PLEASE FIX THIS!!!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
11 Jun 2019, 10:04Good day Alida
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply11 Jun 2019, 10:04
Official
Good day Alida
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
12 Jun 2019, 08:44Good day Alida
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved. We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved. We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply12 Jun 2019, 08:44
Official
Good day Alida
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved. We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved. We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
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Alida D's updateReviewer Update
12 Jun 2019, 09:09Good morning Ayanda,
Thank you very much for resolving this. Much appreciated.
Kind regards,
Alida
Thank you very much for resolving this. Much appreciated.
Kind regards,
Alida
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Alida D's update12 Jun 2019, 09:09
Reviewer Update
Good morning Ayanda,
Thank you very much for resolving this. Much appreciated.
Kind regards,
Alida
Thank you very much for resolving this. Much appreciated.
Kind regards,
Alida