AL
Alvina L
1 reviews | Active since Oct 2015
23 Oct 2015, 16:13
CANT PAY FOR SOMETHING I DIDNT USE!
Im being billed for internet usage on the 5th October and 6th October 2015,that I ddnt use.Charges are R750 and my phone showes that I didnt use the internet for that two days.This is the second time im going through this now and I think its unfair.<br> <br> Regards<br> Alvina Louw
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Replies (1)
MTN South Africa's replyOfficial
26 Oct 2015, 13:36Hello alvinalouw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges are valid as they system shows that the usage was generated from the sim card.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges are valid as they system shows that the usage was generated from the sim card.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply26 Oct 2015, 13:36
Official
Hello alvinalouw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges are valid as they system shows that the usage was generated from the sim card.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges are valid as they system shows that the usage was generated from the sim card.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***