Cant migrate contract

I have now tried since April to migrate my contract to pay as you go. I called the call centre before the strike started and was advised I should go into store to migrate. When I got to the Nicolway shopping centre store on the 28th of April Patience Dlamini advised that they dont do migration but she would assist by sending a letter and a copy of my ID to MTN to arrange the migration. I tried to follow up directly with the call centre a few weeks later before my account was billed and realised that the strike has started and that there was no way to migrate. <br> I decided to go to the Fourways mall store on the 18th of June to see if there was anyway they could assist. This time I was asked to complete a migration form and this was submitted to MTN - Ref for my submission ***0. <br> When I asked the team in Fourways mall if the migration would take place before the end of the month they advised that due to strike the only way to migrate was to go to Head office in the west rand. Surely this is not the only way to resolve? <br> I have now been charged for May and June for my subscription and want to be refunded my funds. I have not used the airtime as I want to be credited.