KP
Kurayi P
1 reviews | Active since Oct 2010
22 Sept 2015, 16:50
Cant make International calls and data network not
I have been trying to make international calls and I called the client care department numerous times and I have only been sent from pillar to post. It seems no one is able to resolve my issue and as such, MTN has failed to perform in terms of the contract. I would therefore like to cancel the contract as you have failed to deliver in terms of the contract. For the past week, I have also not had data connection when I am in the Buccleuch area and I would like this resolved.
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Replies (1)
MTN South Africa's replyOfficial
22 Sept 2015, 17:54Hello kurayi,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.We apologise for the incovinience caused.
international dialing its loaded on the network,please allow turn around time of 2 to 24hrs for the service to be active
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.We apologise for the incovinience caused.
international dialing its loaded on the network,please allow turn around time of 2 to 24hrs for the service to be active
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
MTN South Africa's reply22 Sept 2015, 17:54
Official
Hello kurayi,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.We apologise for the incovinience caused.
international dialing its loaded on the network,please allow turn around time of 2 to 24hrs for the service to be active
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.We apologise for the incovinience caused.
international dialing its loaded on the network,please allow turn around time of 2 to 24hrs for the service to be active
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike