LE
Lizel E
1 reviews | Active since Nov 2010
12 Apr 2016, 09:28
Cant make contract calls
Since last week, while on the phone or want to make a call I get a message that I have to load airtime. Im on a contract, never in my life I have added airtime! This was reported on 3 different days last week as I received a promise everytime. Last promise was that it will be sorted yesterday. Still I cant make any calls! I have requested cancellation costs etc but have received nothing yet. Contract was transferred from Autopage to MTN and it is not working!
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MTN South Africa's replyOfficial
13 Apr 2016, 23:52Hello lehlers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are now able to make calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are now able to make calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Best regards,
MTN South Africa's reply13 Apr 2016, 23:52
Official
Hello lehlers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are now able to make calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are now able to make calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Best regards,