SS
Shaun S
1 reviews | Active since Jul 2011
30 Oct 2015, 19:15
Cant make calls
I moved from contact to pay as you got not to long ago. I loaded airtime and was able to use my phone. About a week ago, I couldn't make any calls as it said I had no airtime, however, when I look at *141# or called 141 it said I had R29.01 available and about 100mb of data, for a week I kept checking, never moved.<br> <br> I tried calling the call centre to find out what's going on, it said I couldn't because I had used up all my time to call the call centre? Yet I haven't yet even called them? I then tried emailing MTN via the on site mailed only to get a mail back later saying \Your message can't be delivered because delivery to this address is restricted."FROM YOUR OWN WEBSITE! I went to a MTN branch"
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MTN South Africa's replyOfficial
31 Oct 2015, 17:13Hello shaunsza,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been done to our Pre-paid department(173) to resolve your request with the below reference number.
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been done to our Pre-paid department(173) to resolve your request with the below reference number.
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Best regards,
MTN South Africa's reply31 Oct 2015, 17:13
Official
Hello shaunsza,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been done to our Pre-paid department(173) to resolve your request with the below reference number.
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been done to our Pre-paid department(173) to resolve your request with the below reference number.
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Best regards,