CB
Chris B
1 reviews | Active since Jul 2011
11 Feb 2016, 18:36
Cant make a single call without a popup message
All of a sudden every time I try to make a call I get an MTN promational message on my phone screen. I have to dismiss it before I can do anything. I have phoned MTN help three times now and no one can make it stop. They even have the nerve to tell me that they cant help me because its an iPhone. I am going nuts. I dont want their spam!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Feb 2016, 19:19Hello Chris Bi,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation will escalate the matter to marketing department to check on their side especially with the Mtn zone price plan how does it send promotional messages without opting in.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation will escalate the matter to marketing department to check on their side especially with the Mtn zone price plan how does it send promotional messages without opting in.
warm regards
mike
REQ:***
MTN South Africa's reply12 Feb 2016, 19:19
Official
Hello Chris Bi,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation will escalate the matter to marketing department to check on their side especially with the Mtn zone price plan how does it send promotional messages without opting in.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation will escalate the matter to marketing department to check on their side especially with the Mtn zone price plan how does it send promotional messages without opting in.
warm regards
mike
REQ:***