1 reviews | Active since Sept 2015
cant help with itemised billing
I have been a prepaid subscriber with mtn since last year and for the first time I lost my cellphone. blacklisted it via call centre but they were unable to assist me with itemized statement, was sent and went to a store in polokwane to do a simswop and still my attempt to get itemized statement drew blank. MY PHONE WAS ****** AND THE PERSON HAS USED MY AIRTIME MAKING CALLS AND EVEN TRANSFERRING AIRTIME TO OTHER NUMBERS. ALL I AM ASKING FOR ITS A MERE ITEMIZED STATEMENT FROM THE 1ST TILL TODAY, THIS IS NOT A COMPLIICATED MATHEMATICS. PLEASE HELP WITH NUMBERS DIALED AND THOSE RECEIVED AIRTIME ON 06/09/2015. I DONT CARE HOW MUCH YOU WILL CHARGE ME OR IF WE I HAVE TO DO A REQUEST VIA MAGISTRATE THEN LET IT BE.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
