DVDM
Donavan Van Der Merwe
1 reviews | Active since Jan 2013
03 Jul 2015, 11:53
Cant get through to the call center
I am on the phone for more that an hour and still haven't spoken to anyone yet why is it acceptable for you to allow a client to spend that much time on the phone trying to speak to someone regarding my account.<br> <br> I would also like to know why my modem contract that is a uncapped internet modem premium increases every month? This has been happening for the last 6 months that every month it increases I don't get any information with regards to this? <br> <br> I would also like the ombudsman details so I can lay a complaint.<br> Can you get someone to call me as well please?
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Replies (1)
MTN South Africa's replyOfficial
24 Jul 2015, 10:59Hello Donavanvdm,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that there is a content charge on the account, in order to cancel the content charge, please remove the sim card and insert it into a phone and dial *141*5# and choose option 4 to cancel the subscriptions.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that there is a content charge on the account, in order to cancel the content charge, please remove the sim card and insert it into a phone and dial *141*5# and choose option 4 to cancel the subscriptions.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply24 Jul 2015, 10:59
Official
Hello Donavanvdm,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that there is a content charge on the account, in order to cancel the content charge, please remove the sim card and insert it into a phone and dial *141*5# and choose option 4 to cancel the subscriptions.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that there is a content charge on the account, in order to cancel the content charge, please remove the sim card and insert it into a phone and dial *141*5# and choose option 4 to cancel the subscriptions.
Thank you
Wenzile Masina
REQ:***