Cant get through to MTN call centre calls get drop

When calling MTN call centre 808,and waiting in the queue ,agents drop the calls as you get to the front of the queue<br> At a few branches I visited the MTN staff have the same complaint ,this is ongoing for over a year now and is NOT getting addressed by MTN management,I have 5 work friends that have the same complaint and all have said they will leave MTN when contracts expire<br> If MTN are using Avaya telephony ,witch I belive they do ,the CMS ,ECH system can give them this report that can see agents dropping calls<br> These agents stats show that they take hige volumes of calls because they are very shot call and seem like top achivers ,while others are working the harts out<br> Desperate attention is nessasery or more customers will leave<br> <br> Thanks<br> Keiran<br> ***