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Nicola L

1 reviews | Active since Dec 2013

07 Nov 2016, 10:10

cant get through to customer care/ contract line

<p>Good day</p> <p>I have been trying to get hold of the contract customer lines for a week now. The ********** number doesnt even connect let alone ring or anyone answer. When I call the 083173 customer care line I get told to call the contract line. Its like a never ending circle of frustration. Can someone please contact me if you are going to make it so difficult for me to contact you.</p> <p>The reason for my call is my data, 3Gigs, that is loaded on every month seems to last roughly 3 days. Night time bundle included. This seems to happen even while my modem is off. Is it possible to get itemised billing/ html info for my account. I would love to see how 3 gigs disappears at night while a modem is switched off.</p>

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Replies (1)
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Nicola L's update09 Nov 2016, 08:10
Reviewer Update

Good day Alice

Thank you for getting back to me. Please read my complaint again. This is a modem, not a cell phone, so as much as I would love to call any number that is just not possible. Also if you could please explain what back end programs run on a modem and how is it possible to close said programs.

Thanks

Nicola