EJ
Emile Johannes-Smith
1 reviews | Active since Mar 2015
22 Mar 2016, 14:13
Cant get through to call centre
I have been trying to call the insurance call centre to arrange replacement of my phone, however I have no luck getting through. I have called numerous times holding on the line for more than 30 minutes only to get cut off. This is extremely frustrating and terrible customer service!
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 15:14Hello EJ93,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out Insurance division to assist with a call back . the request for callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out Insurance division to assist with a call back . the request for callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply22 Mar 2016, 15:14
Official
Hello EJ93,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out Insurance division to assist with a call back . the request for callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out Insurance division to assist with a call back . the request for callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.