lC
lodi C
1 reviews | Active since Nov 2011
03 Jun 2015, 12:09
Cant get through
Tried 3 times to get through to speak to someone in MTN call center about sms regarding payment.<br> The call gets dropped after a few minutes. <br> Wanting to view my statement says website offline. <br> <br> I am very close to cancelling my just renewed contract, actually if you don't contact me before 1600 today I am cancelling the contract.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
02 May 2023, 21:58Hello seafury,
We are truly sorry for the any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We see that you are a cash paying customer and as a cash paying customer you have 21 days from your invoice date to make a payment on the account.
We do see that your payment of R930.02 is reflecting as the 4th of June 2015. You exceeded the 21 day period by 2 days, hence the SMS was sent to your number reminding you that the payment is overdue.
We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We see that you are a cash paying customer and as a cash paying customer you have 21 days from your invoice date to make a payment on the account.
We do see that your payment of R930.02 is reflecting as the 4th of June 2015. You exceeded the 21 day period by 2 days, hence the SMS was sent to your number reminding you that the payment is overdue.
We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello seafury,
We are truly sorry for the any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We see that you are a cash paying customer and as a cash paying customer you have 21 days from your invoice date to make a payment on the account.
We do see that your payment of R930.02 is reflecting as the 4th of June 2015. You exceeded the 21 day period by 2 days, hence the SMS was sent to your number reminding you that the payment is overdue.
We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We see that you are a cash paying customer and as a cash paying customer you have 21 days from your invoice date to make a payment on the account.
We do see that your payment of R930.02 is reflecting as the 4th of June 2015. You exceeded the 21 day period by 2 days, hence the SMS was sent to your number reminding you that the payment is overdue.
We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,