1 reviews | Active since Jul 2015
Cant get throug h to MTN!
<p>I suspended my 3g due to my device being ******. The woman I spoke to assured that it cannot be used after suspension. To my surprise (probably not really surprised) I got a bill of R600 for 2 weeks. Now im trying to get hold of them to fnd out whats happening, but I just cannot get through. I have tried for 2 days spend almost 30m holding on and thats as far as it went.</p>
Good day Jana,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Jana,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***