Cant get out!!
<p>Mtn contract expired in February I was told to cancel ON THE SPECIFIC LAST DAY of contract by mtn dealers</p> <p>In the meantime I cancelled via laptop (it was a ****le contract) which was immediately stopped by MTN ,but after numerous calls to the unanswered telephone no,bank reversals,emails,etc,MTN still takes my subscription from bank acc every month</p> <p>Bank reffered me to hellopeter</p> <p>PLEASE help as I am a pensioner!!</p>
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Replies (2)
MTN South Africa's replyOfficial
17 May 2017, 23:23Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that the number *** was only migrated to prepaid on the 03/04/2017,there is an outstanding amount R 454.22 that needs to be paid to avoid your been handed to legal.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply17 May 2017, 23:23
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that the number *** was only migrated to prepaid on the 03/04/2017,there is an outstanding amount R 454.22 that needs to be paid to avoid your been handed to legal.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's replyOfficial
17 May 2017, 23:47Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract expired 19-2-2017.
The February payment was still due R95.00, the debit order for the February invoice returned unpaid. This payment is valid. This billing was from 16-2-2017 to 16-3-2017.
The sim card was still used after the cancellation request and the March invoice reflects extra data usage charges. The invoice for March month for subscription fee, Hardwee fee and Sim insurance will be credit + the RD fees of R11.40, however you will be held liable for the data usage on the March invoice, R133.51+ the unpaid debit order for February 20178 of R95.00=R228.51
The account balance now R 454.22, the credit of R242.11 will be passed to the account the difference of R212.12 need to be paid to bring the account balance to R0.00.
The contract has been cancelled.
Please make the payment: R212.12
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 May 2017, 23:47
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract expired 19-2-2017.
The February payment was still due R95.00, the debit order for the February invoice returned unpaid. This payment is valid. This billing was from 16-2-2017 to 16-3-2017.
The sim card was still used after the cancellation request and the March invoice reflects extra data usage charges. The invoice for March month for subscription fee, Hardwee fee and Sim insurance will be credit + the RD fees of R11.40, however you will be held liable for the data usage on the March invoice, R133.51+ the unpaid debit order for February 20178 of R95.00=R228.51
The account balance now R 454.22, the credit of R242.11 will be passed to the account the difference of R212.12 need to be paid to bring the account balance to R0.00.
The contract has been cancelled.
Please make the payment: R212.12
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Best regards,