JL
Jenny L
1 reviews | Active since Oct 2017
07 Oct 2017, 12:03
Cant get my phone
I got a cars60 on contract. Within the first week the phone gave problems, i took it in and they did a reset on the phone. This problem continued i was then told that they need to send the phone in it could take a week or two. On requesting the status i was told they could not find the phone. It is more than 6 weeks and they cant find my phone and dont want to replace it. This is the worst service i have experienced i still have to pay monthly but they wont get my phone or replace it. People these guys are just playing for time. All i ask is get my phone back to me it is mine and i am paying for this
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Jenny L's updateReviewer Update
21 Oct 2017, 02:06My name is jenny with cell number ********** 922. The repair centre already said long time ago that the phone is not repairable. Between mtn and the courierservice lost my phone. My husband even went to headoffice by 14th avenue where the ceo of mtn kevin steeneveld assist him eventually after being there half an day. Hy promised me that by the previous monday latest we will receive the other phone. Last week cindy from courier service contact my husband confirming that they will proceed with the prosess. She even confirm that the process cant be speedup as kevin promised and we going to wait another 14 days. Now we are already waiting 2 months and going to wait again but we are paying for the catphone s60. I am very unhappy. I got this phone for my husband because he needs a strong good phone and now we struggle like this. It is not fair
JL
Jenny L's update21 Oct 2017, 02:06
Reviewer Update
My name is jenny with cell number ********** 922. The repair centre already said long time ago that the phone is not repairable. Between mtn and the courierservice lost my phone. My husband even went to headoffice by 14th avenue where the ceo of mtn kevin steeneveld assist him eventually after being there half an day. Hy promised me that by the previous monday latest we will receive the other phone. Last week cindy from courier service contact my husband confirming that they will proceed with the prosess. She even confirm that the process cant be speedup as kevin promised and we going to wait another 14 days. Now we are already waiting 2 months and going to wait again but we are paying for the catphone s60. I am very unhappy. I got this phone for my husband because he needs a strong good phone and now we struggle like this. It is not fair