Cant get MTN to do a Sim Swap!!

I upgraded my contact with MTN last week Wednesday (15th July 2015). I dealt with Mdu at the Northgate Branch and he was very helpful. As this contract is for my husband, Mdu gave me his number and told me to sms him once I have transferred all the data from the old phone to the new phone and then he will process the sim swap.<br> <br> I sent the sms on Friday morning. Nothing happened. I then sent another sms on Monday morning and to now, the sim swap has not been activated.<br> <br> I phoned 808 and after 30 mins of holding, I spoke to a consultant who tole me that the sim swap has not been activated on their system, She then said she would transfer me to the correct department. I was transferred to another consultant, who told me I have to phone *** to get it activated.<br> <br> On dialing this number, I get a voice recording stating \Services have been disconnected