CANT GET HOLD OF THE CALL CENTRE

Im trying to find out my handset upgrade date as well as cancellation date - no matter how many times I use the self help option it says unable to assist - when I opt to be transferred to a consultant it rings then ends the call. <br> <br> This kind of service is terrible - why give self help or even customer care numbers and not answer or give us the required information we need?<br> <br> I have even tried to register for the internet based assistance and it always says registration has failed.<br> <br> absolutely disappointing.