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khaliq D

1 reviews | Active since Oct 2015

23 Oct 2015, 16:03

cant get hold of MTN legal

I've tried calling you on ***, and *** as advised by your call centre. 6096 is permanently busy, while 6098 is an invalid number. I've also been given 4 email addresses by your call centre - they not even sure which is the correct one.<br> <br> I've been with MTN for 20 plus years and recently had a my account suspended and apparently handed over to legal.<br> <br> My problems started when my contract expired in Feb 2014 and I decide not to renew, but rather remain on month-to-month. As a pensioner I recently closed all my bank accounts and have been making payments to MTN by direct deposit at ABSA branches.<br> contract value was usually R139.00 and this was the amount I continued paying. Unbeknownst to me MTN had increased my contract to R210. MTN stopped posting statements, the last statement I received from MTN was Feb 2014, so I had no way of knowing about the increase.MTN neglected to inform me that I was in arrears timeously. Instead waited for months before informing me that I was massively in arrears and immediately suspended account. Accounts suspended, but still be charged, I made 2 payments of R300 since<br> <br> Been to branches, called 808. No one can help sort this ou

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Oct 2015, 13:14
Official
Hello AK_ZA,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the legal department management team for urgent attention and to cal you back.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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