1 reviews | Active since Dec 2015
Cant get hold of MTN Legal.
I did an enquiry on my credit profile and to my surprise MTN handed me over to Legal, i have the since trying to get hold of MTN legal nobody knows where they are.<br> <br> I tried calling the call centre and they gave the *** which rings answered all day long.<br> <br> I then went in to the Bonaero park branch to require their assistance, they said they sent a mail to Legal which to date have not responded yet. i call the branch every day for feedback which i do not get.<br> <br> I inboxed MTN on Facebook and a person named Kagiso said they will contact me and yipppppeee im still waiting after 4 days.<br> <br> I want to settle whatever i owe MTN and move to a reputable company, please just give me your details and i will PAY you off and move on, i really don't have the time to be chasing after you, it just pains me because it reflects bad on my credit score.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
