RW
Rose-Anne Wessels
1 reviews | Active since Dec 2014
04 Feb 2015, 09:47
Cant get hold of customer care!!!!!!
How on earth are we as customers able to get hold of MTN? How on earth are we to get any customer care if your phone line keeps disconnecting us? No response on emails. I keep getting cut off from the 808 number. I phoned 16times yesterday, once holding for more than an hour just to get cut off. If you phone *** from a Telkom line it tells you the number is incorrect!!!! What is going on MTN?
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MTN South Africa's replyOfficial
17 Feb 2015, 10:48Hello Rose1978,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
regards
Thabelo
REQ:***
MTN South Africa's reply17 Feb 2015, 10:48
Official
Hello Rose1978,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
regards
Thabelo
REQ:***