DN
Dene N
1 reviews | Active since Nov 2013
08 Jul 2015, 08:27
cant get hold of call centre
I have been trying to get hold of the mtn call centre for about 3 weeks now with no luck. You wait on the phone forever and then the call gets dropped. I now received an sms from MTN stating the call roaming has been added to my account as per my request. How could i request anything when the call centre does not answer calls?? I am trying to get hold of the call centre as i would like to cancel my contracts with mtn.
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 09:43Hello DeneEN,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialing is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Please note that both your contracts will end in January 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialing is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Please note that both your contracts will end in January 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
MTN South Africa's reply14 Jul 2015, 09:43
Official
Hello DeneEN,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialing is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Please note that both your contracts will end in January 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialing is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Please note that both your contracts will end in January 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***