gC
gabriel C
1 reviews | Active since Mar 2012
09 Jun 2015, 16:24
cant get a simple invoicestatement
Hi <br> <br> I have tried to get a simple invoicestatement for May from MTN, with no replies from their customer service emails, the link provided to the website doesn't work, and the is no answer at their call centre, after sitting on the phone several times for over 15 minutes at a time.
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 11:29Hello gabriel21c,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
Your Itimised billing request has been sent to the management of our Billing team for urgent attention.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
Your Itimised billing request has been sent to the management of our Billing team for urgent attention.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply12 Jun 2015, 11:29
Official
Hello gabriel21c,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
Your Itimised billing request has been sent to the management of our Billing team for urgent attention.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
Your Itimised billing request has been sent to the management of our Billing team for urgent attention.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***