NS
Nazier S
1 reviews | Active since Dec 2014
03 Apr 2020, 08:47
Can't even take a debit order, USELESS COMPANY
So called mtn on the 1st april to setup a debit order and was told the funds would be taken the 2nd. Called the 2nd as no de it order has bee taken again and they told me this would now be processed on the 3rd. On the 3rd the funds remains in my account. Called on the 3rd April and spoke to nolundi, a unhelpful "service champion" who basically used all tbe excuses available and provided bull**** service. How do you call yourself a service champion but not willing to assist a customer. I can't wait for this contract to be done so I can cancel my contract with you guys. Apparently zama some manager will call me but I have little to zero faith in this business
Helpful (0)
Replies (2)0
Replies (2)NS
Nazier S's updateReviewer Update
04 Apr 2020, 08:11Thank you for your response which means nothing to me as I checked my account and no debit order was taken. Does your company wish for me to call them for a 4th time or should I take this up with the ombudsman. Can't even take a simple debit order but if I'm late with my payment then boom my phone dont work. Useless company
NS
Nazier S's update04 Apr 2020, 08:11
Reviewer Update
Thank you for your response which means nothing to me as I checked my account and no debit order was taken. Does your company wish for me to call them for a 4th time or should I take this up with the ombudsman. Can't even take a simple debit order but if I'm late with my payment then boom my phone dont work. Useless company
NS
Nazier S's updateReviewer Update
07 Apr 2020, 08:37And this morning a debit order was attempted from my account which returned as unpaid and now I have gotten a r100 unpaid debit order charge. I made this payment and provided the proof of payment to promise 3 days ago and was advised that this would be escalated. Is this how you treat your loyal customers. Please note that I will now be escalating this matter to the ombudsman for further review as no one in your complaints team even bothered to resolve my issue. **** service.
NS
Nazier S's update07 Apr 2020, 08:37
Reviewer Update
And this morning a debit order was attempted from my account which returned as unpaid and now I have gotten a r100 unpaid debit order charge. I made this payment and provided the proof of payment to promise 3 days ago and was advised that this would be escalated. Is this how you treat your loyal customers. Please note that I will now be escalating this matter to the ombudsman for further review as no one in your complaints team even bothered to resolve my issue. **** service.