CAN'T EVEN SAY "Y'ELLO" BECAUSE THERE IS NO SIGNAL AND THEY'RE ADDING ONTO CONTRACTS WITHOUT CONSENT

IF I COULD GIVE A NEGATIVE NUMBER OF STARS FOR THIS SERVICE I WOULD. I HAVE FOUND MTN TO HAVE BECOME SO INCREDIBLY USELESS AS A SERVICE & FOR SO MANY REASONS.

1. TRY AND FIND THE CORRECT WEBSITE TO USE TO FIND A CONTACT NUMBER FOR THE RIGHT CUSTOMER SERVICE DEPARTMENT TO DEAL WITH YOUR QUERY. THEN PHONE AND HOLD THE LINE FOR ABOUT 25 MINUTES BEFORE YOUR CALL IS ANSWERED. THEN EXPLAIN ONE OF THE MANY ISSUES TO THE CALL CENTRE STAFF MEMBER (JANET) TO BE TOLD YOUR ISSUE WILL BE ESCALATED AND YOU GET A REFERENCE NUMBER. ALSO IT WILL TAKE ABOUT A WEEK TO EVEN BE ATTENDED TO.

2. GET AN SMS TO SAY YOUR TICKET WITH REFERENCE NUMBER IS BEING OPENED.

3. 2 MINUTES LATER GET AN SMS TO SAY YOUR TICKET WITH REFERENCE NUMBER IS NOW CLOSED. NO CALL OR SMS TO SAY WHAT THE OUTCOME IS. SO.... YOU CALL AGAIN, AND WAIT AGAIN, AND GET ANOTHER REFERENCE, WAIT THE BUSINESS DAYS TO "RESOLVE"....FOR THE SAME MESSAGES TO BE RECEIVED, AND AGAIN FOR THE ISSUE TO NOT BE RESOLVED....IT IS TWISTED AND VICIOUS CYCLE.

4. ADD-ONS HAVE BEEN MADE ONTO MY CONTRACT WHICH HAVE NOW INCREASED MY MONTHLY FEE, WITHOUT MY CONSENT AND WITHOUT ANY NOTICE OR COMMUNICATION ETC. THIS IS *******!!!!!! I AM STRUGGLING TO HAVE THIS REMOVED AND THE FUNDS REFUNDED. #WISHFULTHINKING.

5. EACH MONTH MTN IS GLADLY TAKING MY MONEY FOR A MOST USELESS SERVICE. CALLS ARE DROPPED. I GET SMSES A DAY LATER TO NOTIFY ME THAT SOMEONE TRIED TO CALL ME THE DAY BEFORE! WHEN OTHER PEOPLE TRY TO PHONE IT GOES STRAIGHT TO VOICEMAIL, OR THEY GET TOLD BY AN AUTOMATED VOICE "THIS NUMBER DOES NOT EXIST." OR "THIS NUMBER IS CURRENTLY NOT AVAILABLE". WHEN ON MY SIDE, I HAVE "SIGNAL" AND MY PHONE IS ON AND IT DOESN'T EVEN RING!!!

6. IF I AM LUCKY ENOUGH TO ACCEPT A CALL, 95% OF THE ENTIRE CONVERSATION CONSISTS OF "CAN YOU HEAR ME NOW?" "CAN YOU HEAR ME?" "HOW AOUT NOW?" "HELLO?"

7. SIGNAL IS OFTEN NON-EXISTENT EVEN WHEN MY PHONE SHOWS ME THAT I AM SO INCREDIBLY LUCKY TO HAVE 2 BARS OF SIGNAL. MTN USED TO BE THE BEST IN OUR AREA, AND NOW IS SO USELESS. I CANNOT WAIT FOR MY CONTRACT TO COME TO AN END BECAUSE I AM GOING TO MOVE TO ANOTHER NETWORK.

AND YES I AM USING CAPS LOCK BECAUSE I AM SHOUTING AND AM FRUSTRATED.

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