1 reviews | Active since Nov 2013
Cant even get a contract upgrade and renewal right
Spend an hour and a half getting the contract upgrade done.<br> <br> At the last stage of the process when Busi submitted the upgrade online, It showed an error that the Phone number had to be entered with a 27, (It was correct) but there was nothing that could be done as the Service call center and all are unreachable.<br> <br> So now the whole process is flawed and cannot proceed as they say nothing can be done now without us going to a service center and waiting for more hours to do the same flawed process.<br> <br> This level of incompetence from an organisation that runs on keeping customers is unacceptable! <br> <br> After 25 years with MTN, i will no longer be renewing my contract if this is not sorted out within 48 hours i will be going to Vodacom!
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kindly note due to the industrial action we are facing there will be a delays in our response.
Regards
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kindly note due to the industrial action we are facing there will be a delays in our response.
Regards
REQ:***