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storm N
1 reviews | Active since Aug 2011
26 Feb 2019, 14:42
CAN’T DOWNGRADE MY BUSINESS SERVICE CONTACT
I have sent a few emails already to this email E-mail: ********** and still have not received any response. I have been in your MTN West gate store a few times already and your first sales person told me it can be done, I just need to bring my ID book to downgrade. Today I have gone to your MTN West gate store again with my ID book to be help with the downgrade and you sales staff can’t help me again.
I really think this is trouble service of MTN – if I been with this company for 15 years already.
I ASK MTN WHO CAN HELP ME HERE?
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Feb 2019, 08:25Good Day Storm
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
Please note that we tried to reach you on the contact number provided on this post but unfortunately the line is not going through.
Kindly provide us with your MTNSP account number or the contract number in question so that we may investigate this matter further. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
Please note that we tried to reach you on the contact number provided on this post but unfortunately the line is not going through.
Kindly provide us with your MTNSP account number or the contract number in question so that we may investigate this matter further. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply27 Feb 2019, 08:25
Official
Good Day Storm
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
Please note that we tried to reach you on the contact number provided on this post but unfortunately the line is not going through.
Kindly provide us with your MTNSP account number or the contract number in question so that we may investigate this matter further. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service, please accept our apologies for any inconvenience caused.
Please note that we tried to reach you on the contact number provided on this post but unfortunately the line is not going through.
Kindly provide us with your MTNSP account number or the contract number in question so that we may investigate this matter further. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
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storm N's updateReviewer Update
27 Feb 2019, 08:40that funny that you could not contact me ?
Rachael Simwanza had no problem contacting me directly yesterday and downgraded my package with out any issues.
so not sure how you could not achieve this ?
funny how some people can get the job done with out giving out lame stories and others throw excuses or give you the run around the whole time .
the sad thing is you guys all work in the same company - but each person gives you a difference excuse or problem why they cant help you, as if they dont really want to help you in the first place.
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storm N's update27 Feb 2019, 08:40
Reviewer Update
that funny that you could not contact me ?
Rachael Simwanza had no problem contacting me directly yesterday and downgraded my package with out any issues.
so not sure how you could not achieve this ?
funny how some people can get the job done with out giving out lame stories and others throw excuses or give you the run around the whole time .
the sad thing is you guys all work in the same company - but each person gives you a difference excuse or problem why they cant help you, as if they dont really want to help you in the first place.