Can't do sim swop

On 1 December I phoned MTN to block my sim after my phone was ******. They confirmed that when I am ready to do sim swop I should phone them to unblock and then only go to the store.

I did that on the morning of 2 December. They failed to tell me that I need to allow 2 - 24 hours for block to be removed.

I went to MTN Riverwalk about an hour after phoning MTN and they said number is still blocked.

Phoned MTN later in the afternoon and they confirmed block was removed and I can go back to the shop to do swop.

Got to the shop and still they could not do the swop as it showed pending on their side. I even asked the consultant to phone customer care to check with them, and she said no, it won't work I just have to wait.

Went to MTN Vaal Mall again this afternoon and still same story. They phoned customer care and a ticket was opened. Which will take another 48 hours before I can get feedback and there is no way or no person that can assist in any other way - all I can do is wait. I can't even phone customer care to follow up, because they say it is sorted, but get to the store and you realise that it is not.

Surely there must be someone that can override this whole process. I am paying a contract each month and at this stage I don't even have the benefit of what I am paying for.

My landline - if anyone will be bothered enough to try and sort this out quicker - ***