Can't Deal
I have been sent from Cape to Cairo with this stupid sim swop. Like I have been doing a sim swop till infinity and the stupid sim is still not working. I have been spending a lot of my time going to the store and Im told the number is active but not on my side. Ive taken the sim with everytime and Im sent away and told that the sim card will work in 2 hours. So now Im tired and won't go to the store anymore. Plus MTN is in breach of contract. I hold my contractual obligation every month but MTN is not holding its obligation which is to provide me with their service. Im afraid we've reached an imp**** and I can't take it anymore.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Nov 2017, 09:37Dear Xoli,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we have processed the sim swap for you as it failed on the network initially. Pending mediation 2-24 hours.
Herewith is your reference number REQ:***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply02 Nov 2017, 09:37
Official
Dear Xoli,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we have processed the sim swap for you as it failed on the network initially. Pending mediation 2-24 hours.
Herewith is your reference number REQ:***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,