JP
Juan P
1 reviews | Active since Mar 2015
11 Mar 2015, 11:38
cant connected my service due to uselessness
i paid my account every month up to date and every time my service keeps on being disconnected now i have to send an email to connections admin to reconnect my service even after delivering proof to them they cant reconnect me due to being to ****** lazy to do something even if i want to give notice to terminate i can only give a month notice and if i give notice now i wont be accepted because my account is suspended my contracts end December 23 2015 but its 9 months to December why cant you accept the notice ..... I GIVE UP WITH MTN <br>
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 12:05Hello ******agent,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system your sim is open for making calls, if you are still experiencing problems please don't hesitate to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system your sim is open for making calls, if you are still experiencing problems please don't hesitate to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply16 Mar 2015, 12:05
Official
Hello ******agent,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system your sim is open for making calls, if you are still experiencing problems please don't hesitate to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system your sim is open for making calls, if you are still experiencing problems please don't hesitate to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***