Cant complain about service when there is NONE

<p>I have been trying since the 23 Nov to cancel my account at the end of December. With no luck, no direct tel number to cancellations/retentions department. Firstly my early cancellation fee is about R2000 short of the price of a brand new phone, I will be 11 months into my contract. No alternate options have been provided. Been waiting since the 23rd for a Supervisor to call me back and called back numerous times speaking to different consultants to required re explaining of the same story with no notes on system of last feedback. FRUSTRATION to no end. Earlier today someone transferred me to retentions department who said they will call me back and almost 3hours later nothing!! I tried to call now again and emailed retentions a few times with no reply. Has anyone had the same frustrations! </p>