BD
Best D

1 reviews | Active since Dec 2010

28 Jan 2015, 16:12

CANT CHECK BALANCE ON INTERNATIONAL BUNDLES

On the 27 January 2015 I called MTN call centre 3 times to ask for number to use checking balance on my International bundles. Spoke to the first lady whom I cannot recall her name, Keen?, she said I must dial *141*0# and follow prompts. I did and there was no such feature for balance check. Called the second time, and another lady told me I should dial *141*2*427# and promised me that she is 100% sure is the correct number and I couldn't get the balance check feature. Called third time and another lady told me she is sure that there is no such feature. CAN SOMEONE PLEASE TELL ME THE CORRECT ANSWER. I AM LOOKING FOR THE OPTION OF KNOWING WHAT IS THE BALANCE ON MY INTERNATIONAL BUNDLE. If the feature is not available, why then does MTN sell international bundles?

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Jan 2015, 10:33
Official
Hello BestGP,

Thank you for posting.

We do apologise for the delayed response and any inconvenience this may have caused.We completely understand the frustration it causes.

The ussd codes can differ with our Roaming partners to retrieve your balance, the best thing to do is log on-line www.mtn.co.za or MTN active.

We trust you find this in order.

Regards
Jean
REQ:***