AE
Ashley E
1 reviews | Active since May 2019
28 May 2019, 09:25
Can't cancel my contract with MTN
Trying to cancel my contract with MTN but haven't had any luck. Called them and then got put on hold for an hour waiting for their retentions department. Sent an email to the retentions department and still no response
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Replies (1)
MTN South Africa's replyOfficial
29 May 2019, 08:42Good day
Thank you for your post.
Kindly note our social media team responded to your enquiry.
Good day
Expiry date: 2020-03-09
Early Termination Fee R3547.28 + 15% VAT =R4079.37
+ Unbilled invoice R408.99
+ Current invoice R000.00
TOTAL ESTIMATED: R4488.36
Payment should be made to the below account, prior to the cancellation of the contract and advise once done
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Ref : MTN account or mobile number
After payment is made kindly contact us after 24 hours on 135 or *** to process cancellation
NB: Estimated ET fees are valid for 30 days or before the next invoice date and please contact MTN after 48hrs of making payment for their contracts to be cancelled
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Kindly note our social media team responded to your enquiry.
Good day
Expiry date: 2020-03-09
Early Termination Fee R3547.28 + 15% VAT =R4079.37
+ Unbilled invoice R408.99
+ Current invoice R000.00
TOTAL ESTIMATED: R4488.36
Payment should be made to the below account, prior to the cancellation of the contract and advise once done
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Ref : MTN account or mobile number
After payment is made kindly contact us after 24 hours on 135 or *** to process cancellation
NB: Estimated ET fees are valid for 30 days or before the next invoice date and please contact MTN after 48hrs of making payment for their contracts to be cancelled
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply29 May 2019, 08:42
Official
Good day
Thank you for your post.
Kindly note our social media team responded to your enquiry.
Good day
Expiry date: 2020-03-09
Early Termination Fee R3547.28 + 15% VAT =R4079.37
+ Unbilled invoice R408.99
+ Current invoice R000.00
TOTAL ESTIMATED: R4488.36
Payment should be made to the below account, prior to the cancellation of the contract and advise once done
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Ref : MTN account or mobile number
After payment is made kindly contact us after 24 hours on 135 or *** to process cancellation
NB: Estimated ET fees are valid for 30 days or before the next invoice date and please contact MTN after 48hrs of making payment for their contracts to be cancelled
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Kindly note our social media team responded to your enquiry.
Good day
Expiry date: 2020-03-09
Early Termination Fee R3547.28 + 15% VAT =R4079.37
+ Unbilled invoice R408.99
+ Current invoice R000.00
TOTAL ESTIMATED: R4488.36
Payment should be made to the below account, prior to the cancellation of the contract and advise once done
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Ref : MTN account or mobile number
After payment is made kindly contact us after 24 hours on 135 or *** to process cancellation
NB: Estimated ET fees are valid for 30 days or before the next invoice date and please contact MTN after 48hrs of making payment for their contracts to be cancelled
Warm regards,Mazwi ZumaComplaints Analyst